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DanielaBanin
Joined: Nov 6, 2013
Messages: 86
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I am new to AACC. How to transfer data - such as ANI, DNIS from AACC to the Experience Portal application? Is there a sample I could use ? The sample I see on the site seems to to be for passing data from EP to AACC and not the other way and for AACC release 6 and I understand the methods have changed for AACC 7.?
BradleyPalmer2
Joined: Jun 12, 2014
Messages: 2
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Only 10 variables can be sent using GIVR IVR so we concatenate multiple variables then extract on AAEP.
SECTION AAEPTreatment
/* Concatenate variables into im */
ASSIGN PDN_CDNS_cv TO im /* CDN number */
APPEND "QQ" TO im
APPEND c_strCLIDs TO im /* CLID number */
APPEND "QQ" TO im
APPEND c_strDivCode TO im /* Division code */
APPEND "QQ" TO im
APPEND c_strDepCode TO im /* Department code */
APPEND "QQ" TO im
APPEND c_strBorPCode TO im
APPEND "QQ" TO im
APPEND c_strNorR TO im
APPEND "QQ" TO im
APPEND c_strNrType TO im
APPEND "QQ" TO im
APPEND c_strContactDetMesType TO im
APPEND "QQ" TO im
APPEND c_strReqRoute TO im /* Request Route string value */
/* Concatenate variables into im1 */
ASSIGN c_strReqRoutePriority TO im1 /* skillset priority */
APPEND "QQ" TO im1
APPEND c_strIDBefMenType TO im1 /* ask for ID before menu */
APPEND "QQ" TO im1
APPEND c_strAgentOptFrom TO im1
APPEND "QQ" TO im1
APPEND c_strMenuRetries TO im1 /* number of menu retries */
APPEND "QQ" TO im1
APPEND c_strConfUseGetID TO im1 /* new variables */
APPEND "QQ" TO im1
APPEND c_strConfUseIR TO im1
APPEND "QQ" TO im1
APPEND c_strGetIDRetries TO im1

ASSIGN CONTACT DATA "SIP_FROM_ADDRESS" TO c_sip_from_add_cv
ASSIGN CONTACT DATA "SIP_TO_ADDRESS" TO c_sip_to_add_cv
ASSIGN CONTACT DATA "ProviderContactID" TO externalid
ASSIGN c_sip_from_add_cv TO vxmlto
ASSIGN c_sip_to_add_cv TO vxmlfrom
ASSIGN "sip:__sip-xdialog@########" TO serviceuri
ASSIGN "invite" TO method
ASSIGN "VXML" TO apptype
ASSIGN "contextcreation" TO treatmenttype

GIVE IVR SERVICE URI serviceuri
WITH VXML TREATMENT AAEP_Test_VoiceXML
PARAMETERS vxmlto, vxmlfrom, method, apptype, treatmenttype, im, c_strIsEmergency, c_strIsAfterHours, c_strIsDebugMode, im1, externalid
RETURNS im_str
DanielaBanin
Joined: Nov 6, 2013
Messages: 86
Offline
Thanks
DanielaBanin
Joined: Nov 6, 2013
Messages: 86
Offline
Where can I find a list of CONTACT DATA "key" names? such as CmfContactID, AD_CLID,AD_CDN?
I see for example - there there is a key called "History" which I think is the timestamp of when the call started. Is this correct? Where can I find all the other names?
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