Hi Experts,

I'm new to Avaya platform, so required technical help on Avaya CBA [Call Back Assist]
We have a CBA server which needs to prompt below messages
» Your Request for a callback has been confirmed.
» I didn't hear understand your entry. Please try again

In addition to these the requirement of customer is to update estimated wait time so the agent can get back!

Can some one help me where to update the messages or edit the configuration, in order to complete the requirement
Please help me by detailing the steps

Thanks & Regards,

Saif