I am using variable "im_str" to collect digits from user..
Please guide, how to initialize a variable with defined value...(i.e) i need to keep default value of im_str as 999999.
I hope if the user doesn't key in value after prompt, then default value 999999 will not change.

This is configured in the CCMA interface. If you go to the "Launchpad > Configuration" you will see a list of variables and can set a default value.

Hi FergusCameron

Actually, This is my requirement. I need to play "Welcome to xxxxxx, Please dial the required extension or 0 to speak to an Operator, For Emergency press 8". and collect digits. If user doesn't input anything menu has to be played again.

I am stuck here.
1. If i store caller input as integer, i am unable to do noinput check, but unable to route calls to desired extensions
2. if i store caller input as string, i am unable to route extension to desired extension, but i am able to do noinput check.

Application 1: Caller input is stored as integer variable.
In this scenario, i am unable to check blank input..(i.e) if the caller doesn't provide any input, i need to play the menu again.
I generally use, variable=-1 condition to check blank data. I am unable to check condition -1 using integer variable.

Application 2: Caller input is stored as string variable.
In this scenario, I am unable to route the call to the desired extension. (i.e) user will enter any extension starting from 1xxx to 9xxx. i am unable to select route destination as string variable.

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i need both conditions in same application (i.e) do blank value check to repeat menu and route the call to the desired extension

Please advise, Is it possible.

Have you looked at the 'CONVERT' function in scripting? Details can be found in the "Using Contact Center Orchestration Designer" document.

Hi FergusCameron

yes.. I collected input as integer variable in_int1, then i converted to String using below script.
please verify

I used IVR block to play and collect digits --> after collecting digits, i used custom block and used below script -->Then i used check menu block to check condition.

"ASSIGN in_int1 to in_int2
CONVERT in_int2 to STRING in_str"

Please advise, Is it correct

Looks OK to me. How'd you get on? 'it work?