Hi everyone,

I have a question. I wante to get the number of waiting calls from Real-time Reporting in Avaya Contact Center. Is it possible that I can get these number from somewhere? The path is: Avaya Contact Center - Real time Reporting - Public Tabular Displays - Standard_Skillset_Display. I will be thanksful if someone can help me.

Best regards

Meng

Indeed there is a "Calls Waiting" statistic in the Skillsets statistics, as you say. You should be able to see these with the sample application.

What do you mean with sample application? I need the number for the Real-time Display, where I can display these numbers. Now I have created a ASP website, but I can't display the number.

You have downloaded one of the real-time reporting SDKs (RTD or RSM)? Which one are you using? There should be a sample application in each. The RTD bundle includes one called 'RTDView' which you can use to inspect the data flowing over RTD. Obviously, you'll need to build your own application to consume it directly but it is a handy reference.

I already downloaded the RTDSDK and also installed on my pc, but there is no icon for it. I just dom't know how to use this sdk or where I can find the sample application? In the documentation?

Yeah, the docs should guide you there. Or just look under "C:\Program Files\Avaya\RTDSDK", you'll find it (in "Program Files (x86)" for WOW64). It doesn't install anything to "Start Menu" directly.

Thank you very much. I'm trying to understand the sample. It just kind of difficult to change the c code to asp, which I use to show the website.

Yeah, it's from the old days when everything was in binary rather than JSON, right. Fun though.
:-)

Seriously, it may not be too much fun using RTD in ASP directly as there will be the binary dependencies to build-in and manage. I would, personally, consider (if my requirements were simple. i.e. one statistic) just running one of the sample programs into a pipe and parsing the output.

Good luck.

Yes, there is absolut no fun with this combination. I just can't find any way how I can read the data from ASP Classic. I already spend a week for this problem. I'm still searching for it.