I am writing an application using the standards described in

NN44400-212 Contact Center Real-Time Statistic Multicast Programmer’s Guide 20 December 2010

As near as I can tell this is the most recent with some notes on multiplicity added in a web page.

Application and Skillset data work as advertised.

The book states the record size for an agent is 90 bytes. Which based upon my addition, using the fields they define, is off by 1. Either the byte should be 89 or the definition of one or more of the data types is wrong.

On top of the the multicast header includes a record size. The Application and Skillset headers match the book.

The agent multicast header reports a size of 108. It seems that the server I am working with is not matching the standards stated in the guide and of course who knows what the extra 18 or 19 bytes are for or where they fit in with the existing data.

Anyone run into this issue and have an answer?