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Interfaces Eligible for Compliance Testing & Technical Support

Platform Index:

Avaya Agile Communication Environment™ (Avaya Ace™)

Interface Testing Support Promote
Avaya ACE Web services
Foundation Toolkit: Foundation Toolkit APIs

Avaya Aura® Application Enablement Services

Interface Testing Support Promote
Device, Media and Call Control (DMCC) .Net
DMCC Java
DMCC XML
JTAPI
TSAPI
System Management Service & Telephony Web services

Avaya Aura® Call Center Elite Multichannel

Interface Testing Support Promote
EMC Desktop API
CSPortal WebAPI Forum only

Avaya Aura® Communication Manager

Interface Testing Support Promote
Call Detail Recording (CDR)
H.323 trunks
SIP trunks
Property Management System
Non-IP trunks and stations
H.323 endpoints
T.38 fax
Infrastructure: VPN
Infrastructure: Wireless
Infrastructure: H.323
Infrastructure: IP
Infrastructure: SIP
Directory Enabled Management (DEM) 1

Note 1: DEM is not eligible for Compliance Testing by DevConnect, but may be self-tested by members.

Avaya Aura® Conferencing

Interface Testing Support Promote
Collaboration API
SIP trunks
IP

Avaya Aura® Contact Center

Interface Testing Support Promote
CCMS Open Interfaces: Open Queue and Networking Web services
CCMA Open Interfaces Web services
CCMM Open Interfaces: Agent and Outbound Web services
CCT Open Interfaces Web services
CCMS RTD, RSM and HDX APIs
CCMM Web Communications Web services
CCT .Net APIs
Avaya Aura Orchestration Designer scripting, formerly Service Creation Environment
Meridian Link Services (MLS)
Email Open Interfaces Web services
Enterprise Web Chat
Contact Control Service SDK API

Avaya Aura® Experience Portal (Formerly Voice Portal)

Interface Testing Support Promote
Voice XML (VXML)/Call Control XML (CCXML)/others
SIP trunks
Agent Workflow

Avaya Aura® Messaging

Interface Testing Support Promote
IMAP
SIP

Avaya Aura® Presence Services

Interface Testing Support Promote
Local Presence Service (LPS) SDK
PS Connector
SIP
XMPP

Avaya Aura® Session Manager

Interface Testing Support Promote
Call Detail Recording (CDR)
Personal Profile Manager (PPM) Web Services
SIP (Infrastructure)
SIP Endpoints
SIP Trunks

Avaya Aura® System Manager

Interface Testing Support Promote
User Management Web services
Routing Web services

Avaya Breeze™

Interface Testing Support Promote
Avaya Breeze APIs

Avaya Breeze™ Client SDK

Interface Testing Support Promote
Avaya Breeze Client SDK APIs 2

Note 2: Please contact your BDM to discuss your Avaya Breeze Client SDK testing requirements.

Avaya Contact Center Select

Interface Testing Support Promote
CCMS RTD, RSM and HDX APIs
CCMM Web Communications Web services
Email Open Interfaces Web services
CCMM Outbound Open Interface
Contact Control Service SDK API

Avaya Communicator

Interface Testing Support Promote
Headset Interface API (Communicator for Windows only)
Peripherals

Avaya Customer Connections Controls

Interface Testing Support Promote
ACC Controls API

Avaya Networking Portfolio

Ethernet Routing Switch, VSP 9000, Secure Router, Advanced Gateway, VSP 7000:

Interface Testing Support Promote
Protocol Interfaces
Physical Interfaces
Admin
SNMP
IPFIX

VPN Gateway 3050/3070, VPN Virtual Appliance:

Interface Testing Support Promote
Admin
Physical Interfaces
SNMP

WLAN 8100 Series:

Interface Testing Support Promote
Admin
802.11
Norstar
SNMP

Avaya Oceana™

Interface Testing Support Promote
Assisted Chat Client APIs 3
WebRTC Voice Client APIs 3

Note 3: Please contact your BDM to discuss your Avaya Oceana testing requirements.

Avaya one-X® Agent

Interface Testing Support Promote
one-X Agent API
Peripherals

Avaya one-X® Communicator

Interface Testing Support Promote
one-X Communicator API
Peripherals

Avaya Session Border Controller for Enterprise

Interface Testing Support Promote
SIPREC

Call Management System (CMS)

Interface Testing Support Promote
RT-Socket
ODBC
Operational Analyst

Chatbot Snap-in

Interface Testing Support Promote
Chatbot ReST and SDK APIs
Chatbot Events

Co-Browsing Snap-in

Interface Testing Support Promote
Co-Browsing JavaScript API
Co-Browsing Basic Reporting and Audit REST APIs

Communication Manager Messaging

Interface Testing Support Promote
IMAP

Communication Server 1000 (CS 1000) / Meridian 1 PBX

Interface Testing Support Promote
SIP Computer Telephony Integration (CTI) API
Call Detail Recording (CDR) Collection
Data Buffering and Access (DBA) CDR/Traffic
On-site Notification (OSN) Teletype (TTY) Output
Location Information Service (LIS)
Emergency Manager Automatic Location Identification (ALI)
Communication Control Toolkit (CCT)
UNIStim
SIP endpoints
MOH audio
Meridian Link Services
QSIG
PCCIU/M2250
IP Console interface
SIP trunks
Infrastructure: VPN
Infrastructure: Wireless
Infrastructure: H.323
Infrastructure: IP
Infrastructure: SIP

Context Store Snap-in

Interface Testing Support Promote
Context Store APIs

Control Manager

Interface Testing Support Promote
Avaya Control Manager Web services

Customer Interaction Express (CIE)

Interface Testing Support Promote
Telephony Object Model (TOM)

Desktop Video Device

Interface Testing Support Promote
Headsets and accessories
Peripherals

Engagement Call Control Snap-in

Interface Testing Support Promote
Engagement Call Control REST Web Services

Engagement Designer

Interface Testing Support Promote
Engagement Designer Graphical Interface
Dynamic Tasks

Intelligent Customer Routing (ICR)

Interface Testing Support Promote
ICR Core SDK
ICR Configuration Web services
ICR Connector Web Web services
ICR Pluggable Data Connector

Interaction Center

Interface Testing Support Promote
Interaction Client API
Operational Analyst
Workflow Designer Web services
CSPortal WebAPI Forum only

IP Deskphones

Interface Testing Support Promote
IP Phone Push API/Push SDK API
IP Phone Web interface
one-X Deskphone XML
one-X Deskphone Headset interface
Bluetooth
Headsets and accessories
Peripherals
Single Sign On for Local Devices API

IP Office & IP Office Server Edition

Interface Testing Support Promote
Configuration Web services
TAPI
DevLink Pro
DevLink3
Emergency Services Access
Location API
WebRTC SDK API
Voicemail Pro
Non-IP trunks
SMDR
H.323 endpoints
SIP endpoints
SIP trunks
H.323 trunks
Infrastructure: VPN
Infrastructure: Wireless
Infrastructure: H.323
Infrastructure: IP
Infrastructure: SIP

IP Office Contact Center

Interface Testing Support Promote
Web Services Collection

IQ

Interface Testing Support Promote
Data Export Web services
RTA
RT-socket
WFM

Meeting Exchange

Interface Testing Support Promote
Avaya Conferencing Provider API
SIP trunks
IP

Message Recording Snap-in

Interface Testing Support Promote
Message Recording APIs

Mobile Video

Interface Testing Support Promote
Mobile Video Client Android API
Mobile Video Client iOS API
Mobile Video Client JavaScript API

Proactive Contact (formerly Predictive Dialer System)

Interface Testing Support Promote
Event Services API
Agent API

Proactive Outreach Manager (POM)

Interface Testing Support Promote
POM Pluggable Data Connector
Agent Desktop APIs
POM Web Services
Call Recorder API

Real-time Speech Snap-in

Interface Testing Support Promote
Real-time Speech APIs

WebRTC Snap-in

Interface Testing Support Promote
WebRTC APIs

Work Assignment Snap-in

Interface Testing Support Promote
Work Assignment APIs

Legend

The tables on the left lists Avaya interfaces by platform. A tick indicates eligibility as follows:

Testing: Tech Partners and Test-enabled members can request compliance testing.

Support: All enhanced level members can request technical support.

Promote: All members can request free Tier 1 and 2 technical support.