Add Contact to Outbound Campaign

The Add Contact to Outbound Campaign sample application uses the Contact Center Multimedia (CCMM) Outbound Open Interface to communicate with a CCMM server. The Open Interface allows SOAP-over-HTTP based communications between third-party applications and CCMM. Learn more and download the sample application

Agent Provisioning Web Services

Demonstrates how to invokes Web services on the Avaya Aura Contact Center Manager Administration (CCMA) server in order to change call center agent profiles. Learn more and download the sample application

Back-end Avaya Experience Portal and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to use Avaya Experience Portal from within an Avaya Aura Contact Center script for the purpose of digit collection. Learn more and download the sample application

Back-end Avaya Experience Portal using Context Creation and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to use Avaya Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center. Learn more and download the sample application

Contact Center Manager Administration Web Service Client

The Contact Center Manager Administration (CCMA) Open Interface incorporates SOAP- and REST-based web service interfaces that allow external client applications to add agents and supervisors with basic characteristics, and to retrieve certain details about existing agents, supervisors and skillsets. Learn more and download the sample application

Export Contacts to OpenQ

The Export Contacts to OpenQ sample applications uses SOA Open Interfaces to communicate with Contact Center Manager Server (CCMS). The OpenQ Open Interface is a web service running on a CCMS server that allows SOAP-over-HTTP based communication between third-party applications and NES Contact Center. Learn more and download the sample application

Front-end Avaya Experience Portal and Avaya Aura Contact Center Web Service Open Interfaces Solution

Demonstrates how to transfer customer data from Avaya Experience Portal to Avaya Aura Contact Center using the AACC Web services. Learn more and download the sample application

Front-end Avaya Experience Portal and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to transfer customer data from Avaya Experience Portal to Avaya Aura Contact Center using SIP header information. Learn more and download the sample application

Soft Phone Attached Data

Demonstrates how to use the Avaya Aura Contact Center Communication Control Toolkit (CCT) .NET API to create a web-based soft phone that can manipulate call attached data. Learn more and download the sample application

Customizing the CCMM Web Chat Reference Implementation

Outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. This includes adding features to enable the quick integration of Web Chat functionality on any website. Learn more and download the sample application