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Avaya Aura® Contact Center

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Overview

Avaya Aura® Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service.
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Highlights

  • SIP-based multimedia routing software.
  • Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM.
  • Underlying communications infrastructure can be provided by the Avaya Aura® Platform or Avaya Communication Server 1000.
  • Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions.

Release News

Latest Release

Featured Resources

Important Notes

Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060

White Paper

Comparison of CCT .Net API and CCT Open Interfaces
(538 KB .pdf)
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Fact Sheet

Avaya Aura Contact Center
(1.85 MB .pdf)
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