When installed on an Avaya Aura® Contact Center Manager Administration client, Avaya Orchestration Designer can be used to create applications that define the steps a contact follows when it arrives at the Contact Center, as the front-end to an assisted experience management solution. These steps can include call treatments (such as music or ringback), call routing (such as skill-based routing), or interaction with the caller (entering account numbers).

Contact Center Scripting capabilities and application creation are described in the Avaya Aura Configuration - Orchestration Designer Application Development guide, available under Releases for the release of Orchestration Designer you are using.