Sign in

Forgot Password?

Trouble logging in?

Submit a ticket for Registration Support.

Not a Avaya DevConnect member yet?

Create a DevConnect account to join the program.

register now
^

Avaya Chatbot Snap-in

See All Content
X

Product Overview

The Avaya Chatbot Snap-in is deployed on Avaya Breeze™ and acts as a connector to Avaya Automated Chat. Avaya Automated Chat is a Software as a Service (SaaS) solution that can be deployed in a public or private cloud. Using the Chatbot Snap-in APIs, developers can create self-service solutions that enable an organization's customers to conduct automated text-based dialogs via Web chat, Mobile chat, IM or SMS.

Highlights

  • The Chatbot Snap-in provides ReST, Java SDK and JavaScript SDK APIs and reference implementations.
  • The APIs enable client applications to start chat sessions, send questions to Automated Chat, pole for and receive answers, and end chat sessions.
  • The Chatbot Snap-in publishes events to the Avaya Breeze™ Bus whenever a chat session is started or ended, and whenever a customer question cannot be answered. Other snap-ins can use these events to trigger additional processing.

Related Resources on DevConnect

Release News

Latest Release

Avaya Snapp Store
Want this or other Avaya and third party snap-ins?
Visit the Snapp Store now