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Avaya Context Store Snap-in

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Product Overview

Avaya Context Store is an Avaya Breeze™ snap-in that enables context-sensitive, real-time customer contact information to be updated from multiple sources and shared between the various components and touch points in the enterprise through which a customer passes.

Highlights

  • The Context Store Snap-in has ReST- and SOAP-based Web services APIs that facilitate the creation and population of Context Store instances, and the subsequent update and retrieval of Context data.
  • The Context Store Java SDK includes a client-side Java version of the ReST API that makes it easy for developers to integrate the Context Store with their solutions.
  • The Context Store JavsScript SDK provides a client library that makes it easy for Web developers to integrate the Context Store with their solutions.
  • The Context Store Pluggable Data Connector is imported into Avaya Aura® Orchestration Designer to simplify the creation of Avaya Aura Experience Portal applications that use the Context Store.
  • Business Analysts can use this snap-in in conjunction with Avaya Engagement Designer to define business processes that integrate with the Context Store.
Context Store tasks in Collaboration Designer
Context Store task in Engagement Designer


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Featured Resources

Fact Sheet

Power great interactions with real-time information
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