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Engagement Call Control Snap-in

Latest Release: 3.8.2 (April 2022)

Overview

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022 / End of Support: December 31, 2026
    • Avaya Breeze
    • Engagement Call Control
  • End of sale: November 15, 2022 / End of Support: February 15, 2024
    • Context Store
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

The Engagement Call Control Snap-in provides a set of RESTful Web service APIs for call control and voice messaging operations, allowing an application to initiate and manage a call between two communication endpoints.

Highlights

  • Engagement Call Control enables client applications to have visibility and control of all Communication Manager calls, whether they be from station-to-station, station-to-trunk, or trunk-to-station. The APIs supports call operations such as make call, answer call, drop call and hold call.
  • Engagement Call Control enables client applications to manage voice mails stored on an Avaya Aura Messaging server.
  • The Engagement Call Control SDK includes a sample application that demonstrates how to create client applications that use Engagement Call Control, plus base documentation for its APIs.

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