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Engagement Call Control Snap-in

Latest Release: 3.8.2 (April 2022)

Release 3.1.1

Engagement Call Control Snap-in Release 3.1 Feature Pack 1 (Release 3.1.1.0) was issued in December 2015. Service Pack 1 (Release 3.1.1.1) was issued in May 2016, incorporating updated documentation reflecting the new Avaya Breeze product name. This is NOT the latest release of this Avaya Breeze snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022 / End of Support: December 31, 2026
    • Avaya Breeze
    • Engagement Call Control
  • End of sale: November 15, 2022 / End of Support: February 15, 2024
    • Context Store
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.
Overview Downloads

New in Release 3.1.1

Engagement Call Control Snap-in 3.1.1 includes the following new and updated features:

  • Co-deployment with the Work Assignment Snap-in: Release 3.1.1 supports solutions where endpoints are acquired by both the Engagement Call Control and Work Assignment Snap-ins.
  • New optional parameter to input Context ID of a call: when there are more than two participants in a call, the Context ID of the call can be updated when one particiant drops.

For more detailed information about these features, see the Reference Guide, which is available under the Downloads tab.

Interoperability and Compatibility

Engagement Call Control Snap-in Release 3.1.1.x interoperates with the following Avaya product releases:

  • Avaya Breeze Platform 3.1.1.
  • Avaya Aura System Manager 7.0.0.1.
  • Avaya Aura Application Enablement Services 6.3.3 with Super patch 5 and higher.
  • Avaya Aura Communication Manager Release 6.3.x and higher or 7.0.0.1.
  • Avaya Aura Messaging Release 6.3.2.

Release history

End of Sale Nov. 2022 (view notice)

Release 3.1.1.x