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Avaya WebRTC Snap-in

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Product Overview

Avaya WebRTC is an Avaya Breeze™ snap-in that enables end users to make secure voice calls from their Web browser. The call destination can be any endpoint to which Avaya Aura® Session Manager is able to route calls. For example, a customer can initiate a call directly into the contact center from a Web page on a company's public Web site.

Highlights

  • The WebRTC SDK includes a client-side Javascript API that makes it easy for Web developers to embed WebRTC call controls in their Web pages. The complexities of the underlying WebRTC infrastucture are masked from developers.
  • End users can initiate calls from a Web page displayed in their WebRTC-compliant browser, without having to install a plug-in.
  • When used in conjunction with the Avaya Context Store Snap-in, caller and Web page information can be passed with the call and made available to the recipient and other downstream applications.

Release News

Latest Release

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Featured Resources

Fact Sheet

Make the web the new on-ramp for your customer contact solutions
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Webinars

Watch replays of the webinars on WebRTC and the Avaya WebRTC Snap-in
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