New in Feature Pack 3.0.1

• New "Match Update" feature enables interaction manager clients, such as Avaya Engagement Designer and Avaya Experience Portal, to update work items that are waiting for a resource within Work Assignment.
• New "Service Rank" feature enables the ranking of services in Queue to Multiple scenarios.
• New "Partial Team" feature enables Request Multiple or Group requests to return a successful match where only some of the team members requested are available.
• New Work Assignment component failover events.
• Support for 60,000 BHCC and immediate administration updates to resource.
• Two Reporting Endpoints can be configured in System Manager, with re-tries if reporting events are not being sent.
• Licensing of Reporting subscriptions.
• Avaya Engagement Designer enhancements.
• New Open Admin REST API returns agent account information or category/attribute information.

For detailed information, see the Avaya Work Assignment 3.0.1 Release Notes, available under the Downloads -> Feature Pack 3.0.1 tab.

New in Release 3.0

This is the first release of the Avaya Work Assignment Snap-in. Key features include the ability to:

• Identify the most suitable resources to assign to work items, using Attribute-based Matching. The requestor can accept the resources offered by Work Assignment and subsequently confirm that the work item is complete, or cancel the request.
• Receive requests for single resources based on single or multiple attribute sets.
• Receive requests for multiple or group resources based a specified attribute set.
• Implement various resource selection strategies.
• Generate metrics for specified attribute sets and services.
• List qualified resources based on a specified attribute set.

In addition, client-side REST Web services can subscribe for notifications about status changes of requests and resources.

The following Avaya product releases are required to use the Avaya Work Assignment Snap-in Feature Pack 3.0.1:

• Avaya Engagement Development Platform Release 3.0.3
• Avaya Aura System Manager Release 6.3.12.
• Avaya Engagement Designer Release 3.0.4