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Avaya Work Assignment Snap-in

Latest Release: 3.10 (January 2023)

Release 3.2

Avaya Work Assignment Snap-in Release 3.2 was made generally available in October 2016. Feature Pack 2 (Release 3.2.2) was issued in March 2017. This is NOT the latest release of the Work Assignment snap-in. The latest release is recommended for new development.

IMPORTANT Early releases of the Work Assignment Snap-in are end of support effective October 31, 2020. For all new development, Avaya recommends that developers use the latest release of Work Assignment Snap-in for Avaya Oceana Solution.
Overview Downloads

Features in the new release

Avaya Work Assignment Snap-in 3.2 offers the following new and enhanced features:

  • Proficiency range:
    Agents can now be configured with proficiency levels set for different services. This enables a customer to request a matching agent within a particular range of proficiency. A proficiency level can have any numeric value between 1 (highest) to 16 (lowest).
  • Aux Gaming Prevention feature:
    The new feature prevents Agents from avoiding work by changing their state from Ready to Not Ready to Ready.

For detailed information, see Chapter 1 of the Avaya Work Assignment Snap-in Reference, available under the Downloads tab.

Compatibility and Interoperability

  • Avaya Breeze Release 3.2
  • Avaya Aura System Manager Release 7.0.1.
  • Avaya Engagement Designer Release 3.2
  • Avaya Context Store Snap-in Release 3.2
  • Avaya Control Manager Release 7.1.3

Release history

Generally Available

End of Sale Jan 2023 (view notice)

End of Support Earlier Releases (view notice)

Release 3.2.2 Release 3.2

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions

Release Information

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions