Avaya Control Manager (previously known as Avaya Contact Center Control Manager) is a centralized operational administration solution that enables contact center administrators and supervisors to control all of the administrative elements that comprise a single or multiple location Avaya-based contact center environment. Contact center users, agents and other entities can be managed from a single Web-based user interface and provisioned across a range of Avaya applications in a contact center environment, including Avaya Aura Contact Center, Avaya Aura Communication Manager (for Call Center Elite), Call Management System,IQ,Avaya Interaction Center, Proactive Contact, Avaya Proactive Outreach Manager, one-X Agent, Elite Multi-channel and Avaya Experience Portal.
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