This document contains the Frequently Asked Questions on Avaya IQ
The Avaya IQ Data Export SDK contains the Java classes for the web service and Ant build files to compile and run a sample java client that is also included. It also contains a sample Perl client that uses the Avaya IQ Data Export web service.
The following steps can be used to configure Avaya IQ Data Export web service:
Edit the log4j.xml file under $JBOSS_HOME/server/ccr3/conf on the Reporting Host. For example,
<category name="dataExportLogger" additivity="false">
<priority value="INFO" />
<appender-ref ref="dataExportLogger"/>
</category>
Change 'INFO' to 'DEBUG.' The data export services log messages can be found in /var/log/Avaya/CCR/RPT_<report container's uuid>/dataexport.log.
The Java sample client requires Sun JDK-1.5.0_07 or above and Apache Ant.
The data export feature gives users the ability to implement custom data integrations between Avaya IQ and other enterprise resources and applications.
Extracted data can be used in external applications for purposes such as:
All real-time and historical data that can be specified by the Avaya IQ reporting model is available for export. Because export data is derived through the reporting model, all calculated data and KPI data is consistent with Avaya IQ data that users can obtain from standard and custom reports that are executed from the product reporting interface.
To specify the reporting information to export, users develop custom reports from data export report templates that are provided for that purpose.