A SIP-enabled Avaya Contact Center Select combined with a back-end Avaya Experience Portal automated experience management system gives enterprises a complete, flexible, and efficient solution. SIP-enabled Contact Center Select supports rapid and flexible solution integration using a sample Context Creation application and SIP INFO messages. This sample application demonstrates how to use Avaya Experience Portal from within a Contact Center Select script to gather contextual information about the caller and make this context available within Contact Center Select to, for example, make routing decisions or generate a screen pop.

The sample application was developed and tested against the following configuration:

• Avaya Contact Center Select Release 7.0.0
• Avaya Experience Portal - Release 7.0.1

• Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using a Context Creation Sample Application Guide (1.28 MB .pdf)
• Back-end Avaya Experience Portal Sample Applications Download (18.4 MB .zip)
  Includes the Dialog and ContextCreation projects, sample code and WAR files referenced in the guide.