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Avaya Contact Center Select

Latest Release: 7.1.2 (September 2021)

Release 6.4

Avaya Contact Center Select Release 6.4 was made generally available in June 2014; Feature Pack 2 (Service Pack 14) was issued in December 2014. Service Pack 16 was issued in May 2016. This is NOT the latest Contact Center Select release and is out of support. The latest release is recommended for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: June 13, 2016
  • End of support: June 13, 2017
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Contact Center Select.
Overview Downloads

Features in the new release

Release 6.4 Feature Pack 2

The feature pack adds support for the Avaya Aura Contact Center CCT .Net API in Contact Center Select.

The release is a variant of Avaya Aura Contact Center Release 6.4 Feature Pack 2 (Service Pack 14) and is deployed with the IP Office™ Platform Release 9.0.3 or 9.1. For a detailed description of other new features in this release, see Chapter 2 of the Avaya Contact Center Select Solution Description, available for download under the Downloads -> Product Overview tab.

Release 6.4

This is the first release of Avaya Contact Center Select. The release is a variant of Avaya Aura Contact Center Release 6.4 Service Pack 13 and is deployed with IP Office Release 9.0.3. Contact Center Select supports up to 30 agents when deployed with IP Office 500 V2 and up to 250 agents when deployed with IP Office Server Edition.

Contact Center Select Release 6.4 supports the following sub-set of Avaya Aura Contact Center interfaces:

  • Email Open Interfaces.
  • Real-time Data API.
  • Real-time Statistics Multicast API.
  • Host Data Exchange API
  • Multimedia Web Communications Web services.

For a more detailed overview of Contact Center Select Release 6.4, see the Avaya Contact Center Select Solution Description, available for download under the Downloads - Product Overview tab.

Release history

Generally Available

End of Support Mar. 2020 (view notice)

End of Support Jun. 2017 (view notice)

Release & Overview Information Email Open Interfaces RTD, RSM and HDX APIs CCMM Web Communications Toolkit CCT .Net API ODBC Drivers

Release Information

Product Overview

The following versions of SDKs and other developer resources should be used with Contact Center Select Release 6.4:

Real-time Data (RTD) API

Real-time Statistics Multicast (RSM) Interface

Host Data Exchange (HDX) API

UNIX ODBC drivers are available from InterSystems Cache.

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