APIs and SDKs
- CCMS Programming APIs: The RTD, RSM and HDX SDKs have been updated and reissued.
Product Features
Avaya Aura Contact Center Select Release 7.0.3 includes the following new and enhanced features:
- Ability to store email attachments in the database
- Addition of Contact Center database encryption using Security Manager
- Ability to act on privacy requests from contact center customers
- Addition of GET, POST, PUT, or DELETE request methods in Contact Center REST API
- Security Manager support for chained certificates
- Ability to apply a restriction flag to a customer using Agent Desktop
- Support for Avaya IP Office™ Platform Release 9.1 discontinued
- Supports backwards compatibility with the previous Feature Pack or Service Pack version of Agent Desktop
Full details of what's new in the release can be found in the Avaya Contact Center Select Solution Description, available for download
under the Downloads - Product Overview tab.
APIs and SDKs
The following APIs, and associated SDKs, have been added or enhanced in Avaya Contact Center Select Release 7.0:
- CCMM Outbound Web service: The Contact Center Multimedia (CCMM) Outbound Web service, previously only provided by
Avaya Aura Contact Center, is now supported in Contact Center Select. The Web service enable third-party client applications to access
and manage existing outbound campaigns.
- CCT .Net: The SDK has been updated to .Net 4.5, ACCS SIP is no longer supported with CS 1000 SIP, and the API has been
enhanced to enable applications can check when they were last connected and to provide an internal ID for the IContact, IConnection and
ITerminalConnection objects.
- CCMM Web Communications Web services: No API changes. The SDK has been updated to take advantage of Release 7.0 security
enhancements.
Product Features
Avaya Aura Contact Center Select Release 7.0 includes the following new and enhanced features:
- Support for Microsoft Windows 2012 R2 Server OS and Windows 10.
- New hardware appliance (Avaya Common Server Platform R3).
- Additional reporting templates and Report Creation Wizard tool.
- Simplified administration for business continuity.
- Browser-based Agent Controls Application for phone-only voice agents.
- Security and serviceability enhancements.
Full details of what's new in the release can be found in the Avaya Contact Center Select Solution Description, available for
download under the Downloads - Product Overview tab.
Supported Interfaces
Contact Center Select Release 7.0 supports the following sub-set of Avaya Aura Contact Center interfaces:
- Email Open Interfaces.
- Multimedia (CCMM) Outbound Open Interfaces.
- Real-time Data (RTD) API.
- Real-time Statistics Multicast (RTM) API.
- Host Data Exchange(HDX) API
- Multimedia (CCMM) Web Communications Web services.
- Communication Control Toolkit (CCT).Net API.