The CIE TOM SDK is only available as part of the Customer Interaction Express product. The SDK is included on the installation DVD image.

In some special cases Windows VISTA redirect the changed registry keys to the virtual store. In that case the application can only read the registry values from the virtual store and not the original values stored in the normal registry. After reinstalling or modifying the TOM Client Interface setup or the TOM SDK setup, the registry changes which are done during setup wouldn't take effect because the Windows VISTA returns only the values from the virtual store. To avoid this issue please remove the appropriate registry keys from the virtual store indicated by the following registry key:

• Windows 2000 SP4
• Windows 2000 SP4 Terminal Server
• Windows XP SP1, SP2
• Windows VISTA

PC Pentium 3, 1GHz, 512 MB RAM, 1GB free storage capacity.

Java, Visual C++, and Visual Basic

No, you must have access to a CIE 1.0 system configured for voice services in order to use the CIE TOM Client and SDK.

No, the CIE TOM SDK only supports the telephony channel.