Avaya Elite Multichannel Release 6.5 includes the following new and enhanced features:

Programming Interfaces

• The new CSPortal WebAPI enables the development of chat clients that can run in multiple browsers on multiple platforms, including Windows, MacOS, Android and iOS. A sample chat client is provided.
• The EMC Desktop API has been enhanced with new methods to support the inclusion of a ribbon toolbar as part of the desktop user interface. All previously available API methods are unchanged

Agent Desktop:

• Provides a new ribbon-based user interface.
• Includes a built-in softphone, known as the Media Client plug-in.
• Larger area for email.
• Provides enhanced history search.
• Optional station monitoring.
• Automatic log off of agents when the desktop is closed.

Other Features:

• Support for Internet Message Access Protocol (IMAP).
• Support for encryption of all communications between the EMC desktop and servers.
• Interoperates with: Avaya Aura® Platform 7.0 and 7.0.1; CMS 18; Avaya Aura Session Border Controller; MS Dynamics 2013 and 2015; Microsoft SQL Server 2014 Standard, Express, and Enterprise; Microsoft .Net 4.5.2.

For a complete and more detailed list of new and enhanced features, see the Release 6.5 Release Notes and Chapter 2 of the Overview and Specification guide, both available for download under the Downloads tab.