The following educational resources are available from DevConnect to demonstrate and help you learn how to use the Avaya Interaction Center interfaces.

Download the slides from a training presentation given by the Contact Center Solutions Division in 2009.

• Avaya Interaction Center Workflow Designer Web Services (PDF)

SimpleAgent .NET

The SimpleAgent .NET sample application uses the Intercation Center Client SDK .NET API (C#) to implement several basic agent scenarios such as Login, Agent Availability, Channel, Worklist Management, and Workitem Lifecycle.

• Learn more and download the sample application

Console Agent Series

The Console Agent Series of sample applications are a set of Avaya Interaction Center Client SDK sample codes using the Java API. All are designed to plug into a simple UI framework that constitutes a "ConsoleAgent", that is, an Avaya Interaction Center agent application that purposely has a very simplistic UI similar to a console or command line program.

• Learn more and download the sample applications