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Proactive Contact

Last Release: 5.2.0.2 (Sep 2020)

Release 5.1.2

The Proactive Contact 5.1.2 was made generally available in May 2016. This is NOT the latest release of Proactive Contact. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced:
  • End of sale: December 31, 2019
  • End of support: November 30, 2020
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Proactive Contact.
Overview Downloads

New in Release 5.1.2

Agent API

See the Release Notes for Agent API, available under the Downloads tab.

Event SDK

The Event SDK issued with Proactive Contact Release 5.1.2 includes the following new features:

  • Support for TLS version 1 and High Ciphers

For a full list of new features and fixes in the release, see the Release Notes for Event SDK, available under the Downloads tab.

Other New Features

Proactive Contact Release 5.1.2 also includes the following enhancements:

  • New Manual Dialing mode available for Preview jobs.
  • Support for Avayatized Red Hat Enterprise Linux 5.11, Common Server 3, external syslog server for logging.
  • Music on Hold.
  • Ability to configure shadow jobs in the Preview mode.
  • Support for virtualized servers as a deployment platform.

For a full list of new features in the release, see Chapter 2 of the Avaya Proactive Contact Overview and Specification, available under the Downloads tab.

Release history

End of Support Dec 2022(view notice)

End of Support Nov 2020 (view notice)

End of Support (Earlier Releases) (view notice)

Release & Product Information Agent API Event Service API

Release Information

Product Overview

Product Documentation

IMPORTANT Proactive Contact SDKs are not backward compatible and thus you should ensure that you build and distribute according to the customer product version; for example, Proactive Contact 5.1.0 will require components from the 5.1.0 SDKs and Proactive Contact 5.1.2 will require components from the 5.1.2 SDKs.

Software Development Kits

Developer Documentation

IMPORTANT Proactive Contact SDKs are not backward compatible and thus you should ensure that you build and distribute according to the customer product version; for example, Proactive Contact 5.1.0 will require components from the 5.1.0 SDKs and Proactive Contact 5.1.2 will require components from the 5.1.2 SDKs.

Software Development Kits

Developer Documentation

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