New features in Avaya Proactive Outreach Manager Release 2.5 include:

• New Terminology: "Contact Group" renamed "Contact List"; "Contact Strategy" renamed "Campaign Strategy"; "ANI" in strategy renamed "Sender's Address".
• Time- and skill-based pacing mechanisms for Voice, E-mail and SMS campaigns.
• Contact List enhancements, including separate time zones for each phone number and new options for pre-processing contacts during import.
• Campaign Strategy enhancements, including variable retry intervals and additional templates.
• Campaigns enhancements, including concurrent job limit made configurable, configurable CCA timeout and configurable dialing rules per country.
• Real Time Monitor enhancements, including a new design with summary and detailed views.
• POM Starter Applications have been enhanced to enable them to comply with new FCC rules.
• Compatibility with Voice Portal 5.1 SP2 or higher and Avaya Experience Portal 6.0 SP 1 or higher.
• CS 1000 certification for automated notification campaigns.
• VMware certified.