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Frequently Asked Questions (FAQs) Index

Get the answers to frequently asked questions (FAQs) about the DevConnect program, and Avaya products, SDKs and interfaces.

Contact Centers


Integration Management


Avaya Aura® Contact Center:
FAQ: Avaya Aura Contact Center Communication Control Toolkit (CCT)
FAQ: Avaya Aura Contact Center Manager Server (CCMS)
FAQ: Avaya Aura Contact Center Manager Administration (CCMA)
FAQ: Avaya Aura Contact Center Multimedia (CCMM)
FAQ: Meridian Link Services Licensing Process

Customer Interaction Express:
FAQ: CIE Telephony Object Model (TOM) SDK

Interaction Center:
FAQ: Interaction Center Client SDK
FAQ: Interaction Center - Workflow Designer

Proactive Contact:
FAQ: Proactive Contact

Proactive Outreach Manager:
FAQ: Proactive Outreach Manager

Reporting And Analytics


FAQ: Avaya IQ

Self Service


FAQ: Avaya Aura Orchestration Designer
FAQ: Avaya Aura Experience Portal

Small and Midsize Enterprises


IP Office:
FAQ: Avaya IP Office

Unified Communications


Application Enablement


Avaya Agile Communication Environment™ (ACE):
FAQ: Agile Communication Environment Web Services

Avaya Aura® Application Enablement Services:
FAQ: AE Services General
FAQ: AE Services Device, Media, and Call Control (DMCC)
FAQ: AE Services Device, Media, and Call Control (DMCC) .Net
FAQ: AE Services TSAPI
FAQ: AE Services JTAPI
FAQ: AE Services System Management Service (SMS)
FAQ: AE Services Telephony Web Services

Applications


Meeting Exchange & Meeting Exchange Express:
FAQ: Meeting Exchange 5.1 and above
FAQ: Meeting Exchange 5.0

Platforms


Avaya Aura® SIP Enablement Services (SES):
FAQ: SIP API

Communication Server 1000:
FAQ: Communication Server 1000 - CS 1000 Call Detail Recording (CDR) Toolkit
FAQ: Communication Server 1000 - CS 1000 SIP Interoperability
FAQ: Meridian Link Services Licensing Process

Directory Enabled Management (DEM):
FAQ: Directory-Enabled Management (DEM)

Avavya IP Deskphones


FAQ: 4600 Series & 9600 Series IP Phone

Development Tools
FAQ: Avaya Aura® Basic Development Environment