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Forum Index » Web Services » SMS Web-Service: Connection problem   XML
 
Author Message
Hans-GerdSandhagen



Joined: 16/11/2013 10:38:18
Messages: 3
Offline

I tried to use SMS-Webservice with test page (https://AES-IPAddress/sms/sms_test.php), but always get response: "Fault: Connection Failed: "

I used the following data to create the request:

---------------------------------------------------------------
Login-ID: acm-user@ACM-IPAddress (Connect to ACM via Site administration works with this user and password)
Password: acm-password
SMS-Host: https://AES-IPAddress
SOAP Request Timeout: 120

Model: Station
Operation: list
---------------------------------------------------------------

At "/var/log/httpd/ssl_error_log" of AES I found:
PHP_DEBUG: Sat Nov 16 18:31:08 2013: Waiting for connector handshaking response
PHP_WARNING: Sat Nov 16 18:31:18 2013: Socket read timed out

Looks like a problem of the OSSI Connector proxy, but I don't know what is going wrong here.

ACM and AES are both V6.3.0

Regards,

Hans-Gerd
AdamBorbely



Joined: 13/11/2013 09:47:08
Messages: 3
Offline

I have the same problem here. I am using AES r5-2-3-110-0 that is connecting to CM R015x.02.1.016.4.
The same error log entry is written here.

I can telnet from the AES to the CM's SAT port and examining the network traffic with tcpdump I can see the TCP session is up with no problem.

Waiting for some new pointers here.

Regards,
Adam
Hans-GerdSandhagen



Joined: 16/11/2013 10:38:18
Messages: 3
Offline

I solved the problem: I have to use an ACM login which is not asked for a PIN.
CraigJohnson5



Joined: 24/10/2013 21:24:19
Messages: 409
Offline

Hi Adam, were you able to get connected? Have you tried the test application to verify the connection? Keep in mind that https://AES-IPAddress/sms/sms_test.php is the old deprecated string formatted version and https://AES-IPAddress/smsxml/smsxml_test.php is xml formatted.
SanjayJain2



Joined: 10/10/2014 07:04:32
Messages: 2
Offline

Hello,

I am able to connect to the SMS web service i m getting the response. However i m always getting hook off which is set as default value even if their are agents free available. My hard phone headset button is ON and receiver is on phone.

How to check what is the agent state whether it is fee or not. Which parameters need to verify so it give s the value of agent state availability.

Thanks
Sanjay Jain

Hello,
I m facing issue while getting the response from SMS web service. I m always getting the default value as hook off. Currently the hard phone headset button is on and i wan t to know what are the agent state how many are free or not.

Below are the list of models currently supported
AARAnalysis
AARDigitConversion
AbbreviatedDialing7103
AbbreviatedDialingEnhanced
AbbreviatedDialingGroup
23
AbbreviatedDialingPersonal
AbbreviatedDialingSystem
AESvcsCTILink
AESvcsInterface
AESvcsLink
Agent
AliasStation
Amw
Announcement
ARSAnalysis
ARSDigitConversion
AudioGroup
AudixNodeNames
AuthorizationCode
BCMSAgentReport
BCMSSkillReport
BCMSTrunkReport
BCMSVDNRepor
t
BestServiceRouting
Board
Button
Cabinet
CAMANumbering
Capacity
Configuration
COR
COS
CoverageAnswerGroup
CoveragePath
CoverageRemote
CoverageTimeOfDay
CTILink
CustomerOptions
DataModule
DefaultRegion
DialPlan
DialPlanParameters
DisplayParameters
ExtendedPickUpGroup
ExtensionStation
ExtensionType
FeatureAccessCodes
FileTransfer
HolidayTable
HuntGroup
IncomingCallHandling
IntercomGroup
IPAddressUsage
IPCodec
IPHoteling
IPInterface
24
IPNetworkMap
IPNetworkRegion
IPNetworkRegionStatus
IPNodeNames
IPOptions
IPRegistration
IPRegTTI
IPServerInterface
IPServices
IPStations
IPStations5
IPStations6
ListExtensionType
ListHistory
ListIPInterface
ListIPNetworkRegionMonitor
ListNodeNames
ListSurvivable
ListTTIRegistration
ListUsageExtension
Locations
Logins
MediaGateway
MOHGroup
OffPbxFeatureNameExtensions
OffPbxStationMapping
PersonalCOLine
PickUpGroup
Port
ProcessorIPInterface
PublicUnknownNumbering
ReasonCodeNames
RegisteredIPStations
RemoteAccess
RHNPA
RoutePattern
SignalingGroup
SiteData
SoftwareVersion
SpecialApplications
Station
StationStatus
SystemFeatures
System
SystemParametersCustomer
SystemParametersFeatures
SystemParameters
SystemParametersSpecial
SystemSecurity
Tenant
TerminatingExtensionGroup

Can anyone let me know which parameter should i refer so i can get the agent state if my hard phone headset button is kept on manually

Regards,
Sanjay Jain
CraigJohnson5



Joined: 24/10/2013 21:24:19
Messages: 409
Offline

When asking SMS questions please refer to the model you are using, what operation and qualifier, and the response. I think I understand what your question is, but I haven't heard of "hook off", so the more details you can provide the better.

With that said, to get agent state availability you would need to use TSAPI, JTAPI, or DMCC and poll for the agent state using getAgentState. Keep in mind that those interfaces require TSAPI licensing.
SanjayJain2



Joined: 10/10/2014 07:04:32
Messages: 2
Offline

Hello Craig,

We are using Agent and StationStatus modules through which we identify the station is "hook off" or "hook-on" and the extension is in call or idle. Is their any such modules in SMS API where we can get the Agent state "Read", "Not Ready" or in AUX

Thanks

Regards,
Sanjay Jain

Hello,
I m facing issue while getting the response from SMS web service. I m always getting the default value as hook off. Currently the hard phone headset button is on and i wan t to know what are the agent state how many are free or not.

Below are the list of models currently supported
AARAnalysis
AARDigitConversion
AbbreviatedDialing7103
AbbreviatedDialingEnhanced
AbbreviatedDialingGroup
23
AbbreviatedDialingPersonal
AbbreviatedDialingSystem
AESvcsCTILink
AESvcsInterface
AESvcsLink
Agent
AliasStation
Amw
Announcement
ARSAnalysis
ARSDigitConversion
AudioGroup
AudixNodeNames
AuthorizationCode
BCMSAgentReport
BCMSSkillReport
BCMSTrunkReport
BCMSVDNRepor
t
BestServiceRouting
Board
Button
Cabinet
CAMANumbering
Capacity
Configuration
COR
COS
CoverageAnswerGroup
CoveragePath
CoverageRemote
CoverageTimeOfDay
CTILink
CustomerOptions
DataModule
DefaultRegion
DialPlan
DialPlanParameters
DisplayParameters
ExtendedPickUpGroup
ExtensionStation
ExtensionType
FeatureAccessCodes
FileTransfer
HolidayTable
HuntGroup
IncomingCallHandling
IntercomGroup
IPAddressUsage
IPCodec
IPHoteling
IPInterface
24
IPNetworkMap
IPNetworkRegion
IPNetworkRegionStatus
IPNodeNames
IPOptions
IPRegistration
IPRegTTI
IPServerInterface
IPServices
IPStations
IPStations5
IPStations6
ListExtensionType
ListHistory
ListIPInterface
ListIPNetworkRegionMonitor
ListNodeNames
ListSurvivable
ListTTIRegistration
ListUsageExtension
Locations
Logins
MediaGateway
MOHGroup
OffPbxFeatureNameExtensions
OffPbxStationMapping
PersonalCOLine
PickUpGroup
Port
ProcessorIPInterface
PublicUnknownNumbering
ReasonCodeNames
RegisteredIPStations
RemoteAccess
RHNPA
RoutePattern
SignalingGroup
SiteData
SoftwareVersion
SpecialApplications
Station
StationStatus
SystemFeatures
System
SystemParametersCustomer
SystemParametersFeatures
SystemParameters
SystemParametersSpecial
SystemSecurity
Tenant
TerminatingExtensionGroup

Can anyone let me know which parameter should i refer so i can get the agent state if my hard phone headset button is kept on manually

Regards,
Sanjay Jain
CraigJohnson5



Joined: 24/10/2013 21:24:19
Messages: 409
Offline

There is not a way to get that information with SMS. To get agent state availability you would need to use TSAPI, JTAPI, or DMCC and poll for the agent state using getAgentState. Keep in mind that those interfaces require TSAPI licensing.
 
 
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