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Author Message
18/06/2013 06:09:08
Subject: Avaya estimated wait-time formula
#1
MuhammadArbab
Joined: Jan 8, 2013
Messages: 0
Offline
Hi,

Is there any Avaya documentation available discussing EWT calculation? I am interested in knowing the EWT formula used in case of multiple priority queue? Any help in this regard will really be appreciated.
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18/06/2013 17:18:45
Subject: Re: Avaya estimated wait-time formula
#2
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
Please refer to the following thread in regards to this question.

https://devconnect.avaya.com/public/forum/d_forum_3.jsp?c=0&f=26&t=13414

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