Working with a customer, we upgraded the AES from 3.1.2 Patch 3 to AES 4.0.1 Build 47-3 Patch 1. No the SMS application is getting a failure:

Error retrieving ARS tables from AES server aesnic1-lab acting as proxy for PBX Sawgrass Labx at network location 192.168.6.6:

Error processing pbx request: Connection Failed: Proxy File is Inaccessible

Any guidance as to where I help validate this file is correct.

Hi Ken,

It looks as if the ownership of the Proxy File/Path may be incorrect.

The path to this file is: /opt/mvap/web/sms/templates_c/proxyhost

Please verify that the file is owned by "apache" and is part of group "apache." If the file does not exist then please also verify that the templates_c directory is owned by "apache" and group "apache."

Tony

Tony,

That was it. I had to change the ownership of the proxyhost file.

It was:
-rw-r--r-- 1 avaya susers 33 Sep 12 15:38 proxyhost

I changed it to:
-rw-r--r-- 1 apache susers 33 Sep 12 15:38 proxyhos

The Directory permissions/ownership was not altered
drwxrwxr-x 9 avaya susers 4096 Sep 12 15:38
/opt/mvap/web/sms/templates_c


Thanks again!!

Hi,

how can i change the permission?
What is the username and password if any?

Thanks

Larry,

You will need to be logged on to the AE Server as the root/sroot (swonly/bundled) user in order to change the file permissions. You can use any SSH client or the console to accomplish this. Note: on bundled offers you can not remotely log directly in as the sroot user. Once you are logged in:

$ chown apache.apache /opt/mvap/web/sms/templates_c
$ chown apache.apache /opt/mvap/web/sms/templates_c/proxyhost

Let me know if you have any more questions.
Thanks,
--Tony