Hi All,

We have recently connected up AES to control an IP agent state. We have not got any issues with the application, AES or IP Agent with the exception of 1 little "issue".

When the agent logs in, they need to manually answer the first call they get. Everytime after that, there are no problems with the IP Agent auto answering.

Can anyone point me in a right direction to start looking at this issue?

Regards..

Hi, Robert:

Can I get you to open a ticket with tech support about this problem? There's a "Request Technical Support" link on the left hand side of the page.

I apologize for redirecting you, but the issue you raise sounds like it'll take some attention to dig into and solve, and this particular forum isn't attended by JTAPI or TSAPI experts. Again, my apologies.

Regards,

Nick

Hi Nicholas,

We have logged this already, but hoping that someone may be able to let me know if they have seen it before...

The ticket is 121169928.

Regards...