saelouardi
Joined: Jan 6, 2011
Messages: 0
Offline
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Hello,
I use TWS MakeCall to stimulate a "Hunt Group Busy Activation" we are working on AES 6.2. I get a beep on my phone but I get no response to my request from AES server.
makeCall - originatingExtension=10793, destinationNumber=*600001
FEATURE ACCESS CODE =*60
Hunt-Group =0001
I have this error after time out
Didn't receive alerting or failed event
-------------- cat ws-telsvc-api.log.0
2013-05-20 15.02.53,506 com.avaya.ws.TelephonyService.TelephonyServiceImpl attach
FINE: attach: entered - sessionID=2282058671807484652
2013-05-20 15.02.53,506 com.avaya.ws.TelephonyService.TelephonyServiceImpl attach
FINE: attach: completed
2013-05-20 15.02.53,518 com.avaya.ws.TelephonyService.TelephonyServiceImpl makeCall
FINE: makeCall: entered - sessionID=2282058671807484652, originator=10793, destination=*600001
----------------- cat ws-telsvc-trace.log.0
2013-05-20 15.02.53,518 com.avaya.ws.TelephonyService.helpers.TelephonyServiceImpl makeCall
FINE: makeCall - originatingExtension=10793, destinationNumber=*600001
2013-05-20 15.03.09,101 com.avaya.basictelephony.BasicTelCallMonitor waitForAlert
WARNING: Didn't receive alerting or failed event
------------- catalina.out
com.avaya.basictelephony.TimeoutException: Didn't receive alerting or failed event
at com.avaya.basictelephony.BasicTelCallMonitor.waitForAlert(BasicTelCallMonitor.java:195)
at com.avaya.basictelephony.BasicTelSvcImpl.makeCall(BasicTelSvcImpl.java:285)
at com.avaya.ws.TelephonyService.helpers.TelephonyServiceImpl.makeCall(TelephonyServiceImpl.java:293)
at com.avaya.ws.TelephonyService.TelephonyServiceImpl.makeCall(TelephonyServiceImpl.java:273)
at com.avaya.ws.TelephonyService.TelephonyServiceSoapBindingImpl.makeCall(TelephonyServiceSoapBindingImpl.java:76)
at com.avaya.ws.TelephonyService.TelephonyServiceSoapBindingSkeleton.makeCall(TelephonyServiceSoapBindingSkeleton.java:327)
at sun.reflect.GeneratedMethodAccessor79.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:619)
Regards.
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JohnBiggs
Joined: Jun 20, 2005
Messages: 1130
Location: Rural, Virginia
Offline
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Successfully activating Hunt Group Make Busy provides confirmation tone to the activator. I doubt TWS handles this class of call flow nicely. While I don't have an environment whereby I can activate HGMB, I tried with Send All Calls activation and see the same behavior. There basically is not a CTI event that occurs for tones like confirm, denial, intercept, reorder as it applies to feature activation/deactivation.
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saelouardi
Joined: Jan 6, 2011
Messages: 0
Offline
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Thank you for your answers,
Between two EXT TWS make_call works very well. and i have tested successfully also Hunt Group Make Busy in AES WEB interface (TSAPI Test).
I think that TWS make_call restart TSAPI service when I try to send it via SOAP XML request.
Additional log
---------------- cat catalina.out log -----------------------------
@2013-05-21 13:43:22,206 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TSInvokeID||GetEventThread|File=TSInvokeID.java,Line=51|Handling INVOKE ID 23 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,206 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.SysStatHandler||GetEventThread|File=TSProviderImpl.java,Line=3897|Event monitoring was ended successfully|||||||aes.domain.org|####
@2013-05-21 13:43:22,206 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.SysStatHandler||GetEventThread|File=TSProviderImpl.java,Line=3897|Event monitoring was ended successfully|||||||aes.domain.org|####
@2013-05-21 13:43:22,206 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TSInvokeID||GetEventThread|File=TSInvokeID.java,Line=55|DONE handling INVOKE ID 23 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,206 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TSInvokeID||GetEventThread|File=TSInvokeID.java,Line=55|DONE handling INVOKE ID 23 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,206 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession||TP-Processor7|File=TsapiSession.java,Line=636|Sent InvokeID 24 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,206 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession||TP-Processor7|File=TsapiSession.java,Line=636|Sent InvokeID 24 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession||GetEventThread|File=TsapiSession.java,Line=730|Received invokeID 24 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession||GetEventThread|File=TsapiSession.java,Line=730|Received invokeID 24 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TSInvokeID||GetEventThread|File=TSInvokeID.java,Line=51|Handling INVOKE ID 24 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TSInvokeID||GetEventThread|File=TSInvokeID.java,Line=55|DONE handling INVOKE ID 24 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TSInvokeID||GetEventThread|File=TSInvokeID.java,Line=55|DONE handling INVOKE ID 24 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.Tsapi||TP-Processor7|File=Tsapi.java,Line=979|tsapi.shutdown() called (inService = true) for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.Tsapi||TP-Processor7|File=Tsapi.java,Line=979|tsapi.shutdown() called (inService = true) for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession||TP-Processor7|File=TsapiSession.java,Line=636|Sent InvokeID 25 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,210 CEST||INFO|com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession||TP-Processor7|File=TsapiSession.java,Line=636|Sent InvokeID 25 for TSProvider[#593]@110384a|||||||aes.domain.org|####
@2013-05-21 13:43:22,211 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.TSProviderImpl||TP-Processor7|File=TSProviderImpl.java,Line=1408|TSProvider.shutdown - Done|||||||aes.domain.org|####
@2013-05-21 13:43:22,211 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.TSProviderImpl||TP-Processor7|File=TSProviderImpl.java,Line=1408|TSProvider.shutdown - Done|||||||aes.domain.org|####
@2013-05-21 13:43:22,212 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.TSProviderImpl||TP-Processor7|File=TSProviderImpl.java,Line=1343|TSProvider.shutdown - attempting shutdown|||||||aes.domain.org|####
@2013-05-21 13:43:22,212 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.TSProviderImpl||TP-Processor7|File=TSProviderImpl.java,Line=1343|TSProvider.shutdown - attempting shutdown|||||||aes.domain.org|####
@2013-05-21 13:43:22,213 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.TSProviderImpl||TP-Processor7|File=TSProviderImpl.java,Line=1357|TSProvider.shutdown - Starting|||||||aes.domain.org|####
@2013-05-21 13:43:22,213 CEST||INFO|com.avaya.jtapi.tsapi.impl.core.TSProviderImpl||TP-Processor7|File=TSProviderImpl.java,Line=1357|TSProvider.shutdown - Starting|||||||aes.domain.org|####
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