I can't for the life of me get "Set Agent State" to work. Here's what I'm trying. I Start Appl Session, then Get Dev. ID then Register Terminal. Everything looks good, I can take the phone off hook and press buttons on the phone. When I try to Set Agent State I get the following message no matter what options I choose.

Set Agent State Response:171 Error:<?xml version="1.0" encoding="UTF-8"?><CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><operation>invalidParameterValue</operation></CSTAErrorCode>

The XML passed looks like this:
Outgoing XML 177
<?xml version="1.0" encoding="utf-8"?>
<SetAgentState xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<device typeOfNumber="other" mediaClass="notKnown">10302:swlink1:0.0.0.0:0</device>
<requestedAgentState>loggedOn</requestedAgentState>
<agentID>46988</agentID>
<extensions>
<privateData>
<private>
<SetAgentStatePrivateData xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.avaya.com/csta">
<workMode>autoIn</workMode>
</SetAgentStatePrivateData>
</private>
</privateData>
</extensions>
</SetAgentState>

Does any have any ideas?

TIA,
-DCB

I just got this working. Here's the trick for anyone else having this issue. First, if you don't have a password set for the agentID you still need to send the password, just leave the value blank. Second, you have to pass in a Group ID. Even though it shows as optional it's mandatory (I think this is fixed in 6.2, I'm on 6.1). I used group ID 2011.

Using the DMCC Dashboard, and observing the exceptions on the AE Services server in /opt/mvap/logs/dmcc-trace.log.0 I was able to ultimately get things to work.

I found it odd I had to send a null password for the agent and a null group... If I did not include these tags in the request, the AES rejected the request.

--------------------
Outgoing XML 7
<?xml version="1.0" encoding="utf-8"?>
<SetAgentState xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<device typeOfNumber="other" mediaClass="notKnown">32001:greenwitch::0</device>
<requestedAgentState>loggedOn</requestedAgentState>
<agentID>50001</agentID>
<password></password>
<extensions>
<privateData>
<private>
<SetAgentStatePrivateData xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.avaya.com/csta">
<workMode>manualIn</workMode>
</SetAgentStatePrivateData>
</private>
</privateData>
</extensions>
</SetAgentState>
-----------------------
Incoming XML 7
<?xml version="1.0" encoding="UTF-8"?>
<SetAgentStateResponse xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<extensions>
<privateData>
<private>
<SetAgentStateResponsePrivateData xmlns:ns1="http://www.avaya.com/csta" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="SetAgentStateResponsePrivateData">
<isPending>false</isPending>
</SetAgentStateResponsePrivateData>
</private>
</privateData>
</extensions>
</SetAgentStateResponse>

I am playing with AEServices 6.2
password still acts mandatory from a XML tag perspective, but group is optional (note it is missing from my example below).

PS you needn't register the device to get this to work.. By registering the device you consume a DMCC license. setAgentState is a TSAPI based service and by itself it does not need a DMCC License.