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Author Message
20/11/2013 10:41:26
Subject: Fast Busy Signal While Service Observing a device to record it.
#1
BradAnderson
Joined: Nov 12, 2013
Messages: 13
Offline
We are attempting to record a device using the Service Observe method by sending the make call request through TSAPI using a DMCC station. This is successful in most cases, but sometimes we are getting a fast busy signal. We are getting any errors. I'm looking for possible reasons why we would get a fast busy signal to start troubleshooting the issue.

Thanks
PM
20/11/2013 11:06:22
Subject: Fast Busy Signal While Service Observing a device to record it.
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1921
Online
Try using "list trace station" on the Communication Manager. It may give you a reason.

Or, have a look at the Denial events using "display events" and filter for category Denial.

Martin
PM
20/11/2013 14:20:39
Subject: Re:Fast Busy Signal While Service Observing a device to record it.
#3
BradAnderson
Joined: Nov 12, 2013
Messages: 13
Offline
Unfortunately it is hard to troubleshoot using list trace station because we are seeing the issue intermittently. We have found no common denominator in the cases where it does occur. Is there any way to look at historical events for a device after we find an occurrence that might help troubleshoot?
PM
21/11/2013 02:53:22
Subject: Fast Busy Signal While Service Observing a device to record it.
#4
MartinFlynn
Joined: Nov 30, 2009
Messages: 1921
Online
You can filter for events for a particular extension using "display events".

Martin
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