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Author Message
05/04/2013 12:05:10
Subject: Read Failure
#1
MarcVanBelleghem
Joined: Dec 4, 2013
Messages: 0
Offline
Hi,

We are using smsxml webservice to make configuration changes on the CM. For about 15 % of our requests (which happen synchronously), we get a "Read Failure. The CM connection may have been lost.' message back from the CM (most of the time when calling ListUsageExtension).
Has anybody encountered this and what could be the reason?
PM
05/04/2013 12:24:07
Subject: Re: Read Failure
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
How big of a block of extensions are you requesting at a time.. try making the "count XX" value smaller.
PM
[WWW]
06/04/2013 03:14:40
Subject: Re: Read Failure
#3
MarcVanBelleghem
Joined: Dec 4, 2013
Messages: 0
Offline
Hi John,
I am calling ListUsage extension for 1 extension at a time.
The extensions typically belongs to 3 huntgroups, 1 coverage answer group and 1 pickup group
PM
06/04/2013 16:11:16
Subject: Re: Read Failure
#4
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
try modifying /opt/mvap/web/sms/saw.ini

change

OSSI_ResponseTimeout=10

to
OSSI_ResponseTimeout=15

that will change the timeout from 10 seconds to 15 seconds allowing Communication Manager more time to formulate a response to the query before AE Services timesout.

If you see some improvement but not enough increase the timeout further.
PM
[WWW]
09/04/2013 02:03:40
Subject: Re: Read Failure
#5
MarcVanBelleghem
Joined: Dec 4, 2013
Messages: 0
Offline
Hi John,
This seems to do the trick.
Thanks for your help !
Marc
PM
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