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MarcVanBelleghem
Joined: Dec 4, 2013
Messages: 0
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Hi,

We are using smsxml webservice to make configuration changes on the CM. For about 15 % of our requests (which happen synchronously), we get a "Read Failure. The CM connection may have been lost.' message back from the CM (most of the time when calling ListUsageExtension).
Has anybody encountered this and what could be the reason?
JohnBiggs
Joined: Jun 20, 2005
Messages: 969
Location: Thornton, CO
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How big of a block of extensions are you requesting at a time.. try making the "count XX" value smaller.
MarcVanBelleghem
Joined: Dec 4, 2013
Messages: 0
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Hi John,
I am calling ListUsage extension for 1 extension at a time.
The extensions typically belongs to 3 huntgroups, 1 coverage answer group and 1 pickup group
JohnBiggs
Joined: Jun 20, 2005
Messages: 969
Location: Thornton, CO
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try modifying /opt/mvap/web/sms/saw.ini

change

OSSI_ResponseTimeout=10

to
OSSI_ResponseTimeout=15

that will change the timeout from 10 seconds to 15 seconds allowing Communication Manager more time to formulate a response to the query before AE Services timesout.

If you see some improvement but not enough increase the timeout further.
MarcVanBelleghem
Joined: Dec 4, 2013
Messages: 0
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Hi John,
This seems to do the trick.
Thanks for your help !
Marc
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