hello
I am trying to setup CTI connection: inside runtimeconfig which is the server I have to put in the Service Name ? the AES name ? the TS service Name inside AIC ? A collegue working on ACD said me there is no name for AES server, only IP, and he said me to put in the tsapi.pro the IP we have inside AIC-TS-ACD Link (mapd ip ???)
in the tsapi.pro 450 is the port ? it must match the port for AES ?
From tsapi_trace.txt: we have always a server not found, so I think we are missing the right configuration

2013-03-29 09:12:48,801 [Thread-2] WARN TsapiSessionFactory - No valid telephony servers found
2013-03-29 09:12:48,801 [Thread-2] ERROR Tsapi - Tsapi<init>: com.avaya.jtapi.tsapi.TsapiPlatformException: server [/10.113.201.160:450] with tlink 'AVAYA#S8700#CSTA-S#MLDDAES' not found

thanks !

hello,
I found this post from google:
https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=9360&f=6
so I need the AES hostname, it's IP inside the tsapi.pro and I don't change 450.
but I got again the error "no valid telephoy server found".
From the pc with tomcat I can ping the AES IP.

2013-03-29 16:22:04,183 [main] INFO Tsapi - JTAPI Package Version: 5.2.0.483
2013-03-29 16:22:04,183 [main] DEBUG TsapiSessionFactoryOio - Attempting to connect to server </10.113.201.160:450>
2013-03-29 16:22:04,183 [main] INFO TsapiChannelOio - browser: GENERIC
2013-03-29 16:22:24,184 [main] ERROR TsapiSessionFactory - enumServices() </10.113.201.160:450>: com.avaya.jtapi.tsapi.TsapiPlatformException: Couldn't connect to server /10.113.201.160:450. Socket.connect() timed out after 20 seconds.
2013-03-29 16:22:24,184 [main] WARN TsapiSessionFactory - No valid telephony servers found
2013-03-29 16:22:24,184 [main] ERROR Tsapi - Tsapi<init>: com.avaya.jtapi.tsapi.TsapiPlatformException: server [/10.113.201.160:450] with tlink 'AVAYA#S8700#CSTA#devaes' not found

thanks for any suggestion !

You need to setup tsapi.pro with the serverIP so it can locate it. See the DD Developers Guide included with your install for setup instructions.

Hi Neil
yes: I put the AES ip inside tsapi.pro, with the default = 450, but the log is still tracing "No valid telephony servers found". Perhaps we need to make some setup inside the AES ?
Today I ask to check our network (firewall and so on), but I can open a web page from my browser using its IP and I get this url: https://10.113.201.160/index.jsp
Where I see "Welcome to Avaya Application Enablement Services", with login link.
I tried the encrypted connection too, writing in the tsapi:
trustStoreLocation=C:/Program Files/Apache Software Foundation/apache-tomcat-6.0.24/webapps/cticonnector/WEB-INF/lib/avayaprca.jks
trustStorePassword=password
using as service: AVAYA#S8700#CSTA-S#devaes
but I got always the same error server not found.
Thanks !

all the traffic vs aes port 450 was dropped by our firewall.
I will retry as soon as the network guys will fix it
thanks

Now the port is open but still "No valid telephony servers found": is there any configuration to be done on the AES ? we have always used IC and vox, never the cti connector.
thanks !

2013-04-02 14:34:43,144 [main] DEBUG TsapiSessionFactoryOio - Attempting to connect to server </10.113.201.160:450>
2013-04-02 14:34:43,144 [main] INFO TsapiChannelOio - browser: GENERIC
2013-04-02 14:34:43,144 [main] DEBUG TsapiSessionFactoryOio - Successfully connected to server </10.113.201.160:450>
2013-04-02 14:34:43,222 [main] INFO TsapiSession - Sent InvokeID 1 for TSProvider[#1]@77622b
2013-04-02 14:34:43,222 [main] DEBUG TsapiSession - ACSNameSrvRequest ::=
2013-04-02 14:34:43,222 [main] DEBUG TsapiSession - {
2013-04-02 14:34:43,222 [main] DEBUG TsapiSession - streamType 1 < ST_CSTA >
2013-04-02 14:34:43,222 [main] DEBUG TsapiSession - }
2013-04-02 14:34:43,238 [GetEventThread] INFO TsapiSession - Received invokeID 1 for TSProvider[#1]@77622b
2013-04-02 14:34:43,238 [GetEventThread] DEBUG TsapiSession - ACSNameSrvReply ::=
2013-04-02 14:34:43,238 [GetEventThread] DEBUG TsapiSession - {
2013-04-02 14:34:43,238 [GetEventThread] DEBUG TsapiSession - more FALSE
2013-04-02 14:34:43,238 [GetEventThread] DEBUG TsapiSession - list
2013-04-02 14:34:43,238 [GetEventThread] DEBUG TsapiSession - {
2013-04-02 14:34:43,238 [GetEventThread] DEBUG TsapiSession - }
2013-04-02 14:34:43,238 [GetEventThread] DEBUG TsapiSession - }
2013-04-02 14:34:43,238 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 1 for TSProvider[#1]@77622b
2013-04-02 14:34:43,238 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 1 for TSProvider[#1]@77622b
2013-04-02 14:34:43,238 [main] DEBUG TsapiSessionFactory - Listing services available on server </10.113.201.160:450>
2013-04-02 14:34:43,238 [main] INFO TsapiSession - Sent InvokeID 2 for TSProvider[#1]@77622b
2013-04-02 14:34:43,238 [main] DEBUG TsapiSession - ACSAbortStream ::=
2013-04-02 14:34:43,238 [main] DEBUG TsapiSession - {
2013-04-02 14:34:43,238 [main] DEBUG TsapiSession - NULL
2013-04-02 14:34:43,238 [main] DEBUG TsapiSession - }
2013-04-02 14:34:43,238 [main] WARN TsapiSessionFactory - No valid telephony servers found
2013-04-02 14:34:43,238 [main] ERROR Tsapi - Tsapi<init>: com.avaya.jtapi.tsapi.TsapiPlatformException: server [/10.113.201.160:450] with tlink 'AVAYA#S8700#CSTA#devaes' not found

Looks like JTAPI is not finding any valid Providers on the AES. You should bring this issue to AES/JTAPI support for their anaylsis. It looks like you have config issues on AES side as it can connect to the server, but can't find any named services.

Hi Neil/Enrico ,

I am facing the same problem. Please suggest me if you find any solution


Regards
Gupta Rahul

Sorry but now we are not using this configuration and I did not solve the problem