Author Message
sujitpillai
Joined: Nov 29, 2013
Messages: 5
Offline
Hi,

Using DashBoard application to test the DMCC, but unable to register the terminal successfully get the deviceId.

below is the XML send and received.

---------------------
Outgoing XML 1
<?xml version="1.0" encoding="utf-8"?>
<StartApplicationSession xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.ecma-international.org/standards/ecma-354/appl_session">
<applicationInfo>
<applicationID>testTool</applicationID>
<applicationSpecificInfo>
<SessionLoginInfo xmlns="http://www.avaya.com/csta">
<userName xmlns="">ctuser</userName>
<password xmlns="">Welcome@123</password>
<sessionCleanupDelay xmlns="">60</sessionCleanupDelay>
<sessionID xmlns="" />
</SessionLoginInfo>
</applicationSpecificInfo>
</applicationInfo>
<requestedProtocolVersions>
<protocolVersion>http://www.ecma-international.org/standards/ecma-323/csta/ed3/priv5</protocolVersion>
</requestedProtocolVersions>
<requestedSessionDuration>180</requestedSessionDuration>
</StartApplicationSession>
-----------------------
Incoming XML 1
<?xml version="1.0" encoding="UTF-8"?>
<StartApplicationSessionPosResponse xmlns="http://www.ecma-international.org/standards/ecma-354/appl_session">
<sessionID>C2E2C87B59445B28F61A4E03EAE295CB-37</sessionID>
<actualProtocolVersion>http://www.ecma-international.org/standards/ecma-323/csta/ed3/priv5</actualProtocolVersion>
<actualSessionDuration>180</actualSessionDuration>
</StartApplicationSessionPosResponse>
---------------------
Outgoing XML 4
<?xml version="1.0" encoding="utf-8"?>
<GetDeviceId xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.avaya.com/csta">
<switchIPInterface>172.16.1.3</switchIPInterface>
<extension>100</extension>
</GetDeviceId>
-----------------------
Incoming XML 4
<?xml version="1.0" encoding="UTF-8"?>
<GetDeviceIdResponse xmlns="http://www.avaya.com/csta">
<device typeOfNumber="other" mediaClass="voice" bitRate="constant">100::172.16.1.3:0</device>
</GetDeviceIdResponse>
---------------------
Outgoing XML 5
<?xml version="1.0" encoding="utf-8"?>
<MonitorStart xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorObject>
<deviceObject typeOfNumber="other" mediaClass="notKnown">100::172.16.1.3:0</deviceObject>
</monitorObject>
<requestedMonitorFilter>
<physicalDeviceFeature>
<displayUpdated>true</displayUpdated>
<hookswitch>true</hookswitch>
<lampMode>true</lampMode>
<ringerStatus>true</ringerStatus>
</physicalDeviceFeature>
</requestedMonitorFilter>
<extensions>
<privateData>
<private>
<AvayaEvents xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="">
<invertFilter xmlns="http://www.avaya.com/csta">true</invertFilter>
<terminalUnregisteredEvent xmlns="http://www.avaya.com/csta">
<unregistered>true</unregistered>
</terminalUnregisteredEvent>
</AvayaEvents>
</private>
</privateData>
</extensions>
</MonitorStart>
-----------------------
Incoming XML 5 100::172.16.1.3:0
<?xml version="1.0" encoding="UTF-8"?>
<MonitorStartResponse xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorCrossRefID>1454</monitorCrossRefID>
<actualMonitorFilter>
<physicalDeviceFeature>
<displayUpdated>true</displayUpdated>
<hookswitch>true</hookswitch>
<lampMode>true</lampMode>
<ringerStatus>true</ringerStatus>
</physicalDeviceFeature>
</actualMonitorFilter>
<extensions>
<privateData>
<private>
<AvayaEvents xmlns:ns1="http://www.avaya.com/csta" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="AvayaEvents">
<invertFilter>true</invertFilter>
<terminalUnregisteredEvent>
<unregistered>true</unregistered>
</terminalUnregisteredEvent>
</AvayaEvents>
</private>
</privateData>
</extensions>
</MonitorStartResponse>
---------------------
Outgoing XML 25
<?xml version="1.0" encoding="utf-8"?>
<RegisterTerminalRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.avaya.com/csta">
<device typeOfNumber="other" mediaClass="notKnown">100::172.16.1.3:0</device>
<loginInfo>
<forceLogin>false</forceLogin>
<sharedControl>false</sharedControl>
<password>1234</password>
<mediaMode>NONE</mediaMode>
<dependencyMode>INDEPENDENT</dependencyMode>
</loginInfo>
</RegisterTerminalRequest>
-----------------------
Incoming XML 25 100::172.16.1.3:0
<?xml version="1.0" encoding="UTF-8"?>
<RegisterTerminalResponse xmlns="http://www.avaya.com/csta">
<device>
<deviceIdentifier xmlns:ns1="http://www.ecma-international.org/standards/ecma-323/csta/ed3" typeOfNumber="other" mediaClass="voice" bitRate="constant">100::172.16.1.3:0</deviceIdentifier>
</device>
<code>3014</code>
<reason>Registration Reject reason: resourceUnavailable
Invalid product ID is specified. Check the version of switch or license file.</reason>
</RegisterTerminalResponse>

What could be the problem?

Thanks
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
There are a couple of threads where this error is discussed. Did you check through them?

Look for Martin's response in this one
https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=12132&f=23

See John's responses in this one
https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=6646&f=27
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