Author Message
Pravin
Joined: Jan 2, 2018
Messages: 56
Offline
Yes correct Martin.

For working -
2019-05-12 07:17:14,990 [8] INFO CCVA - ConsultationCall _ConsultedParty : 9011919552504004
2019-05-12 07:17:15,470 [35] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-05-12 07:17:15,662 [35] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=9011919552504004
2019-05-12 07:17:19,666 [35] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-05-12 07:17:19,686 [35] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=9011919552504004
2019-05-12 07:17:19,687 [35] INFO CCVA - GetExtension Extension : T10424#2
2019-05-12 07:17:19,687 [35] ERROR CCVA - callListArray Count: 2
2019-05-12 07:17:19,687 [35] INFO CCVA - CurrentIndex: 1
2019-05-12 07:17:19,687 [28] DEBUG CCVA - CallManger:CallAnswered(10424)
2019-05-12 07:17:19,687 [28] ERROR CCVA - callListArray Count: 2
2019-05-12 07:17:20,024 [34] DEBUG CCVA - PopupForm:Transfer

2019-05-12 07:17:20,026 [34] INFO CCVA - TransferCall - activeCall DeviceId : T10424#2:ACM2XXXPE::0,activeCallID : 10424
2019-05-12 07:17:20,026 [34] INFO CCVA - TransferCall - heldCallDeviceID : 2300:ACM2XXXPE::0,heldCallCallID : 10295
2019-05-12 07:17:20,052 [34] INFO CCVA - TransferCall invokeId : 14

All above events we are getting for working but for non working missing.


2019-05-15 12:59:52,337 [9] INFO CCVA - GetCallInformation_OnNetworkReachedEvent getCalledDevice :
2019-05-15 12:59:56,948 [7] DEBUG CCVA - CallManger:ConsultationCall(9011919552504004)
2019-05-15 12:59:56,948 [7] INFO CCVA - ConsultationCall _ConsultedParty : 9011919552504004
2019-05-15 12:59:56,954 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-05-15 12:59:56,954 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=9011919552504004
2019-05-15 13:00:00,573 [5] DEBUG CCVA - PopupForm:Transfer

2019-05-15 13:00:00,574 [5] INFO CCVA - TransferCall - activeCall DeviceId : T13880#2:ACM2XXXPE::0,activeCallID : 13880
2019-05-15 13:00:00,574 [5] INFO CCVA - TransferCall - heldCallDeviceID : 2300:ACM2XXXPE::0,heldCallCallID : 13722
2019-05-15 13:00:03,449 [5] INFO CCVA - TransferCall invokeId : 16


Do we need to make any changes of trunks on communication manager to get Answer Supervision.

Regards,
Pravin
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Online
I suggest that you compare the configuration on the trunks used for the good call & bad call. However, the problem may be due to configuration on another switch between yours and the far-end.

Martin
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