That would require paid support, correct? Is there anyway I can get non-paid support?

No - this forum is for general queries on RTD/RSM & HDX SDK. It doesn't provide support for issues on specific systems.

we have a new install of AACC 6.2 and are getting a 60001 (Invalid server id passed) error when try to use the RTDSDK test program. We have th IP correct. Can this erro come from anything else.

You can take this to mean, more generally, that the RTD client cannot connect. One common issue is firewall configuration. If you have difficulty with your in-house access/control/reconfiguration we can offer support through our remote development labs.

We are having a similar problem using RTD through a firewall. Can it in fact be done? Using a sniffer to look at port usage, we see connections on a number of static ports, but one connection where a random port number chosen by the RTD client is sent to the CCM. CCM then turns around and connects on that random port. A firewall killer, for sure.

Can anyone provide an guidance on whether and how to connect RTD through a firewall?