Hi Martin,

As I understand, you're trying to say that if the call is ended on the IVR side, we can't get UUI info.

So you mean, if the conference is ended by DMCC client, it's possible to get UUI via ClearConnection request.

We want to get UUI data from IVR to DMCC client.
Is it possible to get UUI data collected in IVR after the conference is ended?

> As I understand, you're trying to say that if the call is ended on the IVR side, we can't get UUI info.
> So you mean, if the conference is ended by DMCC client, it's possible to get UUI via ClearConnection request.

No, that's not what I am saying. I am saying:

IF
1. You drop a connection using a DMCC Clear Connection request (or TSAPI cstaClearConnection as it's the same thing) AND
2. The Clear Connection request contains UUI from the application
THEN
The subsequent Connection Cleared event will contain that UUI. It will never contain any UUI that was present previously.

One thing you could try is to Conference (or Transfer) the call after the IVR has disconnected. In this case, the Conferenced event (or Transferred event) should contain any UUI that was previously present in the call.

Martin

Hi Martin,

IVR, customer and agent(DMCC application) are already in conference while credit card number is being collected in IVR. It's not impossible to make conference or transfer after IVR has disconnected as you said.

When IVR disconnected, the conference has been completed automatically and agent and customer is going on talking to each other. So at that point we expect that agent(DMCC application) can get UUI data which is set in IVR via a DMCC API event.

Kind Regards
Yasin

Hi Fatih,

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Martin