I am trying to use an external dtmf grammar inside my vxml page. But some how the Avaya Voice Portal is not recognizing the caller input. Below is the vxml code, can someone please help with this.

<form id="example">
<grammar maxage="0" maxstale="0" src="http://tstsvr:8480/WalgreensTakeCare/grammar/en/RT_Menus_DTMF.grxml#RTStoreMenu" mode="DTMF" type="application/srgs+xml"/>
      <block>
      <prompt> I am inside the IVR and testing the Grammars</prompt>
      </block>
<field name="MENU_CHOICE">
    <filled>
<prompt> ... do customer transfer ... <value expr="MENU_CHOICE"/> </prompt>
      </filled>
</field>
</form>

In Genesys environment if we have to use external dtmf grammar then we use com.genesyslab.dtmf.offboard_recognition=yes. But I am not sure what is the property name in Avaya. Please help.

Please post your question in the Avaya Aura Orchestration Designer forum.

Thanks Craig. I have posted this in Avaya Aura Orchestration Designer forum. Though I am not using the dialog designer. We are using open source vxml/java. But the voice platform is Avaya Voice Portal.

Hi Subodh Kumar,

Here is the steps to configure Remote DTMF in AVP.

Go to System Configuration -> Applications
Click on the application name youwant to enable Remote DTMF.

Go to 'Advanced Parameters' you can see 'Support Remote DTMF Processing'. select 'Yes" and save it.

Hope this would be helpful for you.


Can yo uplease let me know where to set 'com.genesyslab.dtmf.offboard_recognition' property in Genesys environment?
We are stuck up with this and your input will be helpful for us.