Hi, We have implemented webchat for one of the customers with "WC_Default_Skillset" working. However, we created a new skill set for "WC_Test_Skillset" and assigned an agent but the chats for the new skillset are not landing on the agent desktop. I can see in history that the chats are reaching the server but its not landing on to the agent.

We are using the customized sample webchat application provided by Avaya.

Hello,
As this is a product configuration problem, you could escalate to the product house.
Make sure you have an additional rule defined for your new skillset in the Multimedia Admin client under email.
(second screen of rule definition defines skillset)
John

Thank you. This fixed the issue. The team forgot to add the routing rules.