Hi Team,
Our IVR team has developed one application, in that we have issue when call is transferred back from IVR to Agent our TSAPI licenses on AES drop drsatically even for single call.
I have captured AES logs below, can someone help me understand that:
03/19/2014 02:15:06.827:TSAPI:LinkThread01: cap,prim,sao_id C_VQ_CONF,C_NEG_ACK,26
03/19/2014 02:15:06.827:TSAPI:LinkThread01: cause_value CS0/28
03/19/2014 02:15:06.827:TSAPI:LinkThread01: vqc_type 6
03/19/2014 02:15:06.827:TSAPI:LinkThread01: Sent CSTA Msg (CSTACONFIRMATION)(5) (UNIVERSAL_FAILURE_CONF)(53)
03/19/2014 02:15:06.827:TSAPI:LinkThread01: msgoff(24)msglen(4)privoff(0)privlen(0)
03/19/2014 02:15:06.827:TSAPI:LinkThread01: invokeID(26)monXref(2989)sessionID(5)clsOfServ(0)
03/19/2014 02:15:06.827:TSAPI:LinkThread01: error(INVALID_CSTA_DEVICE_IDENTIFIER)(12)
03/19/2014 02:15:06.830:TSAPI:CMRYDH01: Received CSTA Msg (CSTAREQUEST)(3) (SNAPSHOT_DEVICE)(122)
03/19/2014 02:15:06.830:TSAPI:CMRYDH01: msgoff(24)msglen(64)privoff(24)privlen(0)
03/19/2014 02:15:06.830:TSAPI:CMRYDH01: invokeID(27)monXref(0)sessionID(5)clsOfServ(0)
03/19/2014 02:15:06.830:TSAPI:CMRYDH01: snapshotObject(80401)
03/19/2014 02:15:06.831:TSAPI:CMRYDH01: Sent ASAI Message VQCallStat
03/19/2014 02:15:06.831:TSAPI:CMRYDH01: cap,prim,sao_id C_VQ_REQ,C_REQUEST,28
03/19/2014 02:15:06.831:TSAPI:CMRYDH01: extension 80401
03/19/2014 02:15:06.831:TSAPI:CMRYDH01: vq_item 8
03/19/2014 02:15:06.879:TSAPI:LinkThread01: Received ASAI Message VQCCallStat
03/19/2014 02:15:06.879:TSAPI:LinkThread01: cap,prim,sao_id C_VQ_CONF,C_POS_ACK,28
03/19/2014 02:15:06.879:TSAPI:LinkThread01: vqc_type 8
03/19/2014 02:15:06.879:TSAPI:LinkThread01: num_call 0
03/19/2014 02:15:06.879:TSAPI:LinkThread01: Sent CSTA Msg (CSTACONFIRMATION)(5) (SNAPSHOT_DEVICE_CONF)(123)
03/19/2014 02:15:06.879:TSAPI:LinkThread01: msgoff(24)msglen(8)privoff(32)privlen(41)
03/19/2014 02:15:06.879:TSAPI:LinkThread01: invokeID(27)monXref(2989)sessionID(5)clsOfServ(0)
03/19/2014 02:15:06.879:TSAPI:LinkThread01: snapshotDatacount(0)
03/19/2014 02:15:06.879:TSAPI:LinkThread01: eventType(ATT_SNAPSHOT_DEVICE_CONF)(72)
03/19/2014 02:15:06.879:TSAPI:LinkThread01: count(0)
03/19/2014 02:15:06.882:TSAPI:CMRYDH01: Received CSTA Msg (CSTAREQUEST)(3) (QUERY_DEVICE_INFO)(37)
03/19/2014 02:15:06.882:TSAPI:CMRYDH01: msgoff(24)msglen(64)privoff(24)privlen(0)
03/19/2014 02:15:06.882:TSAPI:CMRYDH01: invokeID(28)monXref(0)sessionID(5)clsOfServ(0)
03/19/2014 02:15:06.882:TSAPI:CMRYDH01: device(80402)
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