Hi,

I am developing Agent Viewer application using the sample Agent Viewer application.

I am clearing the session on log out and window closure using the following code,

LoginUI.agentObject.agentLogout();

public void agentLogout() throws InvalidArgumentException,
InvalidStateException {

// Agent used the Logoff button so was not manual
isManualLogoff = false;

// Log the Agent off
lucentTerm.removeAgent(lucentAgent);

// Poll the new Agent state
queryAgentState();
}


But This session is not cleared I am getting following Error message often,

Attached Error Message for your reference.

Hi kirthikachandru,


The reason might be 2 or 3 ..
Please check the extension state while you log out from Agent Viewer application.

and when you logged in Please check agent status in CM whether agent is logged in ?


please open trace logs to check in detail(TSAPI.pro file).

Regards
Gupta