Hello,
If an AML CCT system is configured to allow agent to "Hot desk" so they're not tied to a terminal, what is the best way to login using the SOAP based web services after CCT User login? I cannot find a webservice listed for this and the SessionService or UserService requires us to supply the Terminal name but the agents will only know the phone extension by looking at the softphone or physical phone at the desk. AAAD on the same workstation does retrieve the workstation name and the phone extension tied to the workstation.