We have a scenario where callers are given the option to take a survey after speaking with an agent. If yes, the agent transfers them to a VDN pointed to an IVR that does the survey. When the survey is complete, the IVR writes the results to a database. However, we notice that the ANI that is delivered shows "anonymous", when we want to capture the loginID of the Agent transferring the call. Our environment is SIP-enabled so I understand that you can't do a converse step.

What needs to be configured so that we can get the ANI of the agent transferring the call to the survey?

Thanks!

This forum is for the Basic Development Environment which is a test tool for the Application Enablement Services.

Your query seems to be about configuring the Communication Manager and/or IVR. For such questions, you may have better luck on one of the forums on support.avaya.com.

Martin

oh ok...thanks!