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Author Message
29/07/2014 05:03:12
Subject: Call Classifiers and predictive dialling
#1
StewartPonsford
Joined: Feb 6, 2014
Messages: 25
Offline
I understand that Avaya no longer supply call classifier cards? If this is true how does this affect predictive dialling? I thought that they were necessary to classify call outcomes?
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30/07/2014 04:56:29
Subject: Call Classifiers and predictive dialling
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Online
Where did you hear that Avaya was no longer supplying call classifier cards?
PM
30/07/2014 05:00:35
Subject: Re:Call Classifiers and predictive dialling
#3
StewartPonsford
Joined: Feb 6, 2014
Messages: 25
Offline
I was informed by one our of pre sales colleagues that call classifier cards are no longer available for predictive dialling. Is this correct?
PM
30/07/2014 05:14:38
Subject: Call Classifiers and predictive dialling
#4
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Online
Do you have a model number for the card? I could check if there is an End of Sales Notice for it on support.avaya.com.

Martin
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