Please note that there is no forum support for Avaya Proactive Contact (A.K.A. APC or PDS). If you need assistance with development issues on Proactive Contact's "Agent API" or "Event SDK", please consider opening a techincal support ticket via

http://www.devconnectprogram.com/ticket/technicalTicket

because, as there is very little technical overlap between Proactive Contact and Proactive Outreach Manager, you are unlikely to receive useful feedback via this forum (regardless of the functional overlap in these offerings).

You should note that Technical Tickets provide free support for Tier-1 and Tier-2 questions only, and that more detailed technical assistance may require you to upgrade your DevConnect membership. Your support engineer will directly you appropriatley via the Technical Ticket, should this be an issue.

More information regarding support options for Procative Contact you might review the Proactive Contact product page at

http://www.devconnectprogram.com/site/global/products_resources/proactive_contact/overview/index.gsp

And for more information regarding DevConnect support options, in general, there is a "Program & Benefits, Membership Overview" at

http://www.devconnectprogram.com/site/global/program_benefits/membership_overview/index.gsp

If you have any further questions on the matter, feel free to open a "Membership & Program Support Request" via

http://www.devconnectprogram.com/ticket/generalTicket

and someone will get back to you shortly.