How to capture buttonpress events and aux reason codes using DMCC

It is not possible to see directly when a button has been pressed. It is only possible to see it's effect - eg. LampModeEvent or DisplayUpdateEvent.

You can use the Call Control request getAgentState to see the AUX Reason Code for an agent.

If you have not done so already, I suggest you download the .Net SDK. It comes with an application called the DMCC Dashboard. This is a very useful way to explore the features of DMCC.

Martin

Hi Martin,

Thanks for reply, but how to collect the AUX change events in DMCC .net, even in dashboard i did not get any event when aux mode is change from phone.

If it is possible in Dashboard then please share the step to get AUX change Events.

Thanks

It is not possible to get an event when the agent's state changes (except for Agent login and logout).

To find out if an agent's state changes, you will need to call getAgentState () at intervals.