Hello,
With service observe mode of recording, we noticed that Media events is missed out when a call is made from H.323 phone to another extension connected to an Avaya CM networked through H.323 trunk. if the call is between extensions of the same PBX or from extension to another phone through a normal trunk line , then the DMCC station registered for doing the service observe triggers the media events. Is there any specific reason due to which this happens. Is there any solution for getting the media events in all cases.

Best Regards
Abdul Rasheed

Hi Abdul,

The Media event was missing because the Communication Manager did not add the observer to the call. I do not know why this was the case but Richard was able to find some configuration that cleared the situation.

Martin

Thanks Martin. I had a chat with Richard today, i got the configuration which cleared the issue.

Best Regards
Abdul